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Our service comprises highly skilled and experienced physiotherapists and other clinicians who work alongside technical assistants to provide accessible, high-quality and efficient rehabilitation services for NHS patients in North Norfolk.


Musculoskeletal (bone, joint, muscle and soft tissue) problems are incredibly common. Every year 20% of the general population in the UK will see their GP about a musculoskeletal problem. Each year, up to 1 in 10 adults will see their GP regarding problems with their back alone. Often these issues would be best addressed by having an assessment and rehabilitation through a physiotherapy service.


What to expect


Attending a department/ clinic

Following your referral from your GP initial assessment by a clinician, a face to face appointment in clinic may be suggested, here are a few things to consider…


Make your preference clear

If you would prefer to be seen by a male or a female clinician, please request this when booking your appointment. We will always aim to provide you with your choice, but occasionally circumstances may mean that we may not be able to give you a choice.


What to wear

Wear suitable clothing – shorts or skirts are best for leg and foot problems, a vest or loose fitting t-shirt would be best for upper body and neck issues. Your clinician may ask you to remove some of your clothes to help with the assessment. They will always ensure you are happy to do this, but if you would prefer not to remove an item of clothing for whatever reason, then just tell your clinician and they will be able to adapt your assessment.


What will they ask me?

Please be prepared to answer some questions relating to your condition. These may include both the physical and emotional aspects of your issue. Most useful for your clinician would be to know where the problem is, how and when it started, what makes it worse and what makes it better. You will be asked more than these questions, but if you are able to think around these before you have your assessment it will help us work out what the problem could be. We will also ask you what medication you are currently taking, so please bring a recent prescription with you.


What else should I think about?

You will want to consider what it is that you want to achieve. Your clinician will make sure that whatever treatment is deemed appropriate is linked to what you want to improve. You will be asked to consider a goal or goals as this helps make your treatment more effective. A goal might not always be linked to the reduction of pain, it might be something more personal like being able to walk to the shops, comb your hair, return to sport/work or simply get out of the chair more easily.


What will be expected of me?

It is important that you are prepared to be a partner in your rehabilitation. Your treatment will work best if you are actively involved at all levels. Your clinician will encourage you to take an active role by setting goals with you and sharing decision making with you. If you are given an exercise or lifestyle program to complete, taking an active role would mean that you complete the program. If difficulties arise whilst completing the program because you don’t understand what is required, cannot complete it properly or it makes the problem worse, please discuss this with your clinician.


What if I have a question?

Please do ask as many questions as you would like. Your clinician will be happy to answer any questions that you may have relating to your condition. Your rehabilitation will be most effective if you understand your condition, why it might be happening and how you can effectively manage it. Therefore your clinician will actively encourage you to ask questions.

Following your assessment, we will work with you to provide a rehabilitation program that suits you and that will help you manage your condition most effectively.

Treatment options may include:
Exercise therapy
Manual therapy (hands on treatment)
Health Coaching (lifestyle management) and other talking therapies
Work place and ergonomic advice
Acupuncture (may not be available at every clinic)

Please note: classes do not operate at every clinic.